General Conditions of Sale (GCS)
General Conditions of Sale (GCS)
Last updated: July 1, 2025
These General Conditions of Sale (hereinafter the "GCS") govern sales made on the site planjapon.com (hereinafter the "Site"), published by Artixia , a micro-enterprise registered under SIRET number 94011294900018 , whose head office is located at 18 rue Paul Bloch, 95240 Cormeilles-en-Parisis .
1. Purpose
The purpose of these T&Cs is to define the rights and obligations of the parties in the context of the online sale of digital products, namely eSIMs intended for use in Japan, via the Site.
2. Products
The products offered are prepaid eSIMs, delivered in digital form (QR code or file), allowing access to mobile internet in Japan. The essential characteristics (validity period, amount of data, network coverage, compatibility) are presented on each product sheet.
3. Order
Any order placed on the Site constitutes acceptance of these General Terms and Conditions. Validation of the order by the buyer constitutes an electronic signature having the same value as a handwritten signature between the parties.
Once the payment is validated, the customer receives instructions for activating the eSIM by email, generally within a few minutes (maximum 24 hours in the case of manual verification).
4. Price
Prices are quoted in euros, including all taxes. The seller reserves the right to change prices at any time, but products will be invoiced based on the price in effect at the time of the order.
No delivery charges apply, as products are delivered exclusively in digital form.
5. Payment
Payment is made online via the payment methods offered on the Site: Shopify Payments and PayPal . Payment is secure and the order will only be considered effective after full validation of the payment.
6. Delivery
eSIMs are delivered exclusively electronically, via an email containing a QR code or a file to scan, along with installation instructions.
It is the customer's responsibility to verify the compatibility of their device with eSIMs before purchase. No refunds will be issued in the event of incompatibility not previously verified.
7. Right of withdrawal
In accordance with article L221-28 of the Consumer Code , the right of withdrawal cannot be exercised for digital content provided on an intangible medium whose execution has begun with the consumer's agreement.
By validating his order, the customer expressly agrees to waive his right of withdrawal .
8. Liability
The seller cannot be held responsible for improper installation, technical incompatibility, loss of data or improper use of the product.
Since the eSIM is dependent on the local operator's network in Japan, the seller does not guarantee perfect coverage throughout Japan.
9. Personal data
Personal data collected during the order is used only for processing orders and, with consent, for sending commercial communications.
In accordance with the "Informatique et Libertés" law, the customer has the right to access, modify and delete their data, which they can exercise by sending an email to support@planjapon.com .
10. Customer Service
For any questions, complaints or support requests, you can contact our customer service at the following address: support@planjapon.com
11. Applicable law
These General Terms and Conditions are governed by French law . In the event of a dispute, the French courts shall have sole jurisdiction, unless otherwise provided by law.